These general terms and conditions of sale apply to all sales of ACT products to consumers through www.act-running.com. By placing an order, the customer accepts these terms and conditions in full. They take precedence over all other terms and conditions of sale unless expressly accepted by the seller.

ORDERS

Items shown on the website are available while stocks last. If payment is initiated or collected for an unavailable item, ACT undertakes to offer store credit or refund the customer within 15 days. ACT will notify customers by email if they have ordered an unavailable item.

PRICES AND PAYMENTS

The prices applicable to orders are those shown on www.act-running.com when the order is placed. Prices include all taxes but exclude delivery charges and are governed by French law. The seller may change prices at any time without notice, particularly if tax or economic conditions change. Ordered items must be paid for online in euros. The customer is responsible for any bank charges arising from payment. Delivered goods remain the property of the seller until payment has been made in full. Online payment can be made by bank card or through a PayPal account. Our secure Payplug platform accepts all European and international Visa and MasterCard credit and debit cards, including Visa Electron and Mastercard Maestro. We also accept all French CB network cards, even if they are not affiliated with Visa or MasterCard. Customers may also pay for their orders through the secure PayPal platform. These platforms comply with the applicable rules of the accepted card networks.

INVOICING

The invoice is sent to the address provided by the customer when placing the order. The price is the price in effect when the customer places the order. ACT Running accepts no liability for errors in the customer information entered when placing an order.

DELIVERY AND SHIPPING

Items are delivered within 1 to 7 working days of the order throughout mainland France. This timeframe is an estimate and may vary depending on item availability. A delay cannot be held against ACT and does not entitle the customer to cancel the contract or claim compensation. If goods have not been delivered one month after the order date, ACT will refund them by cheque or bank transfer. Parcels are delivered by the postal service or an express carrier to the address provided when the order is placed. ACT cannot guarantee a specific delivery time. Risk passes to the customer when the goods are delivered. ACT cannot be held liable for failure to fulfil its contractual obligations due to force majeure, including but not limited to war, riots, insurrection, transport disruption, import problems, strikes, shortages, fire, earthquakes, storms or floods.

RETURNS

Returns are free for all customers residing in a European Union country. You have fourteen (14) days from receipt of your order to exercise your right of withdrawal and return the products concerned. Items must be returned in their original condition, unworn and unwashed, with all original tags and packaging. Once the products have been received and inspected, ACT will refund the full amount paid using the payment method used for the order.

Return procedure

To start a return, log in to your customer account on our website, open your order history and select the items you wish to return. A prepaid return label will be generated. Attach it to the parcel, then drop the parcel off at the designated drop-off point. You will be notified by email once your returned items have been received and approved.

CONFORMITY AND DEFECTS

The customer must inspect the goods upon delivery. Any reservations should be noted on the delivery slip provided by the carrier or sent to run@act-running.com within 48 hours. This email address is protected against spam bots; you must enable JavaScript to view it. Complaints about visible defects in delivered goods will be considered only if submitted in writing within 48 hours of delivery.

The submission must include an explanatory letter from the customer and the goods concerned in their original packaging. ACT undertakes to take back, exchange or refund defective goods but is not liable to pay damages. Shipping costs are borne by the customer.

RIGHT OF WITHDRAWAL

For products purchased online, customers have 15 working days from the date of purchase to exercise their right to withdraw from an order. The postmark or the date on the collection receipt marks the start of this period. A return or cancellation may concern all or part of an order. ACT covers return costs for all returns from France and the European Union (except Switzerland). For orders placed outside the European Union, return costs are borne by the customer. You can send your parcel to this address, including your name, reason for return and order number: ACT Running/ 32 rue de Paradis, 75010 Paris, France. Full or partial refunds are issued no later than 15 working days after ACT receives the returned goods. Refunds are made by bank transfer to the customer using the details provided when the order was placed. Returned products that are damaged, incomplete, soiled or without their original packaging will not be accepted, exchanged or refunded. More than 15 days after the date of purchase, goods will not be accepted, exchanged or refunded.

DATA PROTECTION AND COOKIES

DATA PROCESSING

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

The data controller is ACT RUNNING SAS (“ACT”).

ACT’s contact details are as follows:

Postal address: 32 rue de Paradis, 75010 Paris, FRANCE

Telephone: 09 84 30 84 05

Email: run@act-running.com

ACT informs users that a data protection officer has been appointed and that they may raise any questions about the processing of their personal data with this officer. Users can contact the data protection officer at: ACT Running – 32 rue de Paradis, 75010 Paris, FRANCE.

WHAT TYPES OF PERSONAL INFORMATION DOES ACT COLLECT?

ACT may collect the following personal information from users of its website through the relevant forms: name, email address, postal address, telephone number, date of birth, gender and payment information when a user visits the website, registers, places an online order, contacts ACT or takes part in ACT promotions or surveys. ACT also collects information about their browsing on the website and interactions with the brand. All personal data collected by ACT comes from the user, except contact details that may be provided by friends or family members, particularly to send gifts.

WHY DO WE PROCESS PERSONAL DATA?

The user’s personal data will be processed for the following purposes, as applicable:

Managing and developing website registration and online purchases. We use customers’ personal information to process and dispatch their orders and to update them by email on their order status.

Managing and sending information about exclusive promotions, new products and personalised content suited to users’ and customers’ profiles, interests and needs by email, SMS or post. Sending this information involves creating user profiles using personal data, purchase history where applicable, and information about website browsing. This allows us to assess aspects of their preferences and provide marketing communications suited to their profiles.

Responding to requests to exercise rights of access, rectification, erasure and objection, as well as to questions and complaints.

Managing alerts when a particular type of item becomes available on the website.

Managing and issuing documents confirming the sale: invoices.

HOW LONG WILL WE KEEP THE DATA?

ACT will retain personal data for as long as reasonably necessary for the processing purposes described above. Users can change their information in their customer account at any time or request its deletion by writing to run@act-running.com.

WITH WHOM MAY WE SHARE DATA?

The user’s personal data may be shared with the following recipients:

Government authorities and public bodies when required by tax, employment, social security or other applicable regulations.

Companies responsible for processing data, such as ACT’s service providers (ERP providers, communications companies, agencies, etc.).

In all cases, third parties with whom personal data is shared will have first certified that they have adopted appropriate technical and organisational measures to protect it. ACT does not sell customer data to third parties under any circumstances.

HOW IS PERSONAL DATA PROTECTED?

The website www.act-running.com uses information security measures such as firewalls, access controls and encryption to prevent unauthorised access to data and ensure its confidentiality. For this purpose, the user agrees that ACT may collect this data for access-control authentication. All transactions on the website are processed through secure payment systems. Confidential payment data is transmitted directly to the relevant institution in encrypted form (SSL). ACT states that it has adopted all the technical and organisational measures necessary to ensure the security and integrity of the personal data it processes and to prevent its loss, alteration or access by unauthorised third parties.

WHAT ARE YOUR RIGHTS REGARDING PERSONAL DATA?

You have the following rights, which you can exercise by emailing run@act-running.com: Right of access: you have the right to know whether ACT processes your personal data and to access the personal data ACT holds about you. Right to rectification: you have the right to ask ACT to correct inaccurate personal data or complete incomplete data. If you are registered on our website/app, you can correct it more easily by editing your profile directly. Right to erasure/right to be forgotten: you can ask us to delete personal data when, among other reasons, it is no longer needed for the purposes for which it was collected. Right to restriction: you have the right to request that data processing be restricted. In that case, we will retain the data only to establish, exercise or defend legal claims. Right to data portability: you have the right to receive personal data in a structured, commonly used and machine-readable format and to transmit it to another controller when processing is based on consent or a contract and is carried out by automated means. Right to object: you can object to the processing of personal data based on ACT’s public or legitimate interests, including profiling. ACT will then stop processing the data unless there are compelling legitimate grounds to continue or the processing is necessary to establish, exercise or defend legal claims. Automated individual decision-making: you have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal effects concerning you or similarly significantly affects you. However, this right cannot be exercised if the decision is necessary to enter into or perform a contract between you and ACT; if it is authorised by the law applicable to ACT, provided appropriate measures are in place to safeguard your rights, freedoms and legitimate interests; or if it is based on your explicit consent.

USE OF COOKIES

WHAT ARE COOKIES AND HOW DO WE USE THEM?

ACT may use cookies when a user browses the website, either on its own behalf or through a third party engaged to provide tracking services. Cookies are files sent to the browser by a web server to record the user’s activity while browsing. Cookies enable the server to recognise the user’s browser and make navigation easier. For example, registered users can access areas, services, promotions or competitions reserved for them without having to register on each visit. Cookies are also used to measure audience and traffic data, and to monitor progress and the number of visits. The cookies used by the website are associated only with anonymous users and their computers. They do not provide information from which users’ personal data can be inferred. Some third-party cookies (for example, Google cookies) provide ACT with data on the effectiveness of its promotions. Cookies do not, under any circumstances, obtain personal information that identifies a particular user. The cookies used on the website are temporary and are intended solely to make subsequent data transmission more efficient. No cookie used on the website will remain valid for more than two years. Users can configure their browsers to notify them when cookies are received and to refuse their installation on their devices. Deleting or disabling ACT cookies may prevent users from accessing certain website features. Users do not need to allow cookies to use the website, but they will have to log in again to each service that requires prior registration or login.

WHAT TYPES OF COOKIES DOES ACT RUNNING USE?

ACT uses three types of cookies:

Technical cookies: these allow users to browse the website and use features such as the shopping basket.

Analytics cookies: ACT uses Google Analytics cookies to count the number of users visiting the website. These cookies measure and analyse how users browse the website. This information helps ACT continually improve its services and make purchasing easier for users. For more information, see the Google Analytics privacy page: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Personalisation cookies: when users browse or shop on the website, it remembers their preferences, such as their interests or preferred language. These cookies provide a simpler, faster and more personalised browsing experience.